Refund & Cancellation Policy

This policy is disclosed before purchase and you confirm your understanding at checkout.

1. Digital products — all sales are final

Applies to: The Hair Play Method e-Book (the written curriculum) and The Hair Play Method Course (the curriculum plus the video course, assessments, and certification).

All sales of digital products are final. We do not offer refunds on digital purchases.

Digital products are delivered immediately and in full. Once the curriculum has been downloaded or course access has been granted, the product cannot be returned, recovered, or revoked. You retain permanent access to what you purchased, and that access cannot be undone — which is why these sales are final.

This is disclosed before purchase, and you affirmatively agree to it at checkout.

We will always make it right if:

• You did not receive access due to a technical failure on our end and we cannot resolve it within 5 business days
• You were charged more than once for the same product
• You were charged in error
• The product does not function as described and we cannot fix it

These are not exceptions to the policy — they are situations where you did not receive what you paid for, and we will refund you in full.

To request a review, email admin@hairplayspa.co within 14 days of purchase with your order number and a description of the issue. We respond within 3 business days.

2. In-Person Certification at Hair Play

Applies to: the two-day individual certification where you travel to us in Oklahoma City.

Outside the 30-day window described above, deposits are non-refundable, but they remain transferable to a rescheduled date within 6 months.

3. On-Site Team Intensive

Applies to: engagements where Hair Play travels to your location.

An on-site engagement commits us to costs we cannot recover — airfare, lodging, ground transport, and reserved instruction days removed from our own service calendar. These terms are stricter for that reason, and they are disclosed before any payment is taken.

3.1 Booking and payment

• A 50% deposit is required to reserve your dates. A date discussed, penciled, or verbally agreed without payment is not a reservation and may be released without notice.
• The remaining balance is due no later than 48 hours before the first training day. If the balance is not received by that deadline, the reservation is automatically cancelled and the deposit is forfeited.
• Payment reminders are sent in advance of the deadline.

3.2 Cancellation

• The deposit becomes non-refundable once travel is booked. Airfare and lodging are purchased in advance and are not recoverable by us.
• Cancellations made before travel has been booked receive a full refund of the deposit.
• Cancellations made after travel has been booked receive no refund.
• No-shows receive no refund.

3.3 Rescheduling

• One reschedule is permitted at no charge if requested before travel has been booked.
• A reschedule requested after travel is booked is treated as a cancellation and a new booking, because the original travel cannot be transferred.
• Rescheduled dates must fall within 6 months of the original date. Amounts not used within 6 months are forfeited.

3.4 Changes to headcount

• Seats may be added up to 7 days before the first training day, subject to space, at the then-current rate.
• Seats may be removed with full credit up to 30 days before the first training day.
• Inside 30 days, the invoiced seat count becomes the minimum billable count. No refund or credit is issued for a participant who does not attend.
• The engagement minimum seat count applies regardless of how many participants attend.

4. If Hair Play cancels

If we cancel for any reason within our control, you receive, at your election, a full refund of every amount paid — including any deposit — or a rescheduled date at no additional charge.

If a training day cannot proceed because of weather, flight cancellation, illness, natural disaster, or another circumstance outside our reasonable control, we will reschedule to the next mutually available date at no additional instruction charge. Where travel has already been purchased and cannot be recovered or credited by the carrier, replacement travel costs apply to the rescheduled date. We will apply any airline or hotel credit we do recover against those costs.

5. Payment plans and financing

Enrolling in a payment plan or financing arrangement does not change this policy. You remain responsible for the full balance. Access to materials, and issuance of any certificate, may be suspended for missed payments and is withheld until the balance is paid in full.

Buy-now-pay-later financing (Klarna, Affirm) is available to individual purchasers only. These providers do not permit business or organizational purchases. Group and on-site engagements are invoiced directly.

6. Chargebacks

If you have a problem, contact us first — admin@hairplayspa.co. We answer.

Initiating a chargeback without contacting us is a breach of our Terms of Service and results in immediate, permanent termination of access to all Hair Play Education products.