Service Agreement

This Service Agreement is between Blissfully You, LLC, doing business as Hair Play Education ("Hair Play," "we," "us"), and the individual purchasing a product from us ("you"). You accept it by checking the acceptance box at checkout and completing your purchase. That acceptance is recorded with a timestamp.

Read section 4 before you pay. It is the section that governs whether you can get your money back, and by paying you are telling us you understood it.

1. What you are buying

You are buying a limited, personal, non-exclusive, non-transferable license to access and use the materials in the product you purchased. You are not buying the materials themselves, and no ownership of any part of them passes to you.

• The Hair Play Method e-Book: the written curriculum, delivered as a watermarked PDF.
• The Hair Play Method Course: the written curriculum plus video lessons, downloadable resources, graded assessments, and a certificate of completion.
• In-Person Certification: everything in the Course plus two days of hands-on instruction in Oklahoma City.
• On-Site Team Intensive: instruction delivered at your location under a separate quoted engagement.

2. How you may and may not use it

Your license is for one person. That person is you.

You may:

• Use the materials to perform services in your own practice.
• Print the curriculum for your own reference.
• Keep your access for as long as we offer the product.

You may not:

• Share your login, forward your download, or give any part of the materials to another person, including staff, colleagues, or students.
• Resell, sublicense, rent, or redistribute any part of the materials.
• Record, screen-capture, transcribe, or reproduce the video lessons.
• Teach, train, or certify others using our materials, or represent any training you deliver as being ours or endorsed by us.
• Remove, obscure, or alter any watermark, credit, or notice.
• Use the materials to build a competing course, curriculum, or certification.

Each PDF is watermarked with the purchaser's identifying information. If a watermarked copy is found in circulation, we will treat the account it was issued to as the source.

Breach of this section terminates your license immediately and without refund, and does not limit any other remedy available to us.

3. Delivery, and when our obligation is complete

Digital products are delivered immediately on payment. Delivery means the download is made available to you, or course access is granted to the email address you used at checkout.

Our performance is complete at delivery. It is not conditioned on whether you open the materials, finish the course, pass an assessment, or apply what you learned.

You are responsible for entering a working email address and for retrieving your access. If our delivery email does not reach you, contact us and we will resend it. A message that arrived and was not read is still delivered.

4. No refunds on digital products, and your express acknowledgment

By purchasing a digital product you specifically acknowledge and agree that:

• You are requesting immediate access, and you want delivery to begin as soon as you pay rather than after any waiting period.
• Digital content cannot be returned. Once it has been delivered, it cannot be recovered, revoked, or un-seen, and you keep the benefit of it permanently.
• For that reason all sales of digital products are final, and you waive any right to cancel or to a refund that you would otherwise have had by reason of a change of mind, a decision not to use the materials, dissatisfaction with the outcome, or a duplicate purchase of something you already owned.
• This term was presented to you before payment and you accepted it affirmatively.

This does not limit any right you have under law that cannot be waived by agreement, and it does not apply to the situations listed immediately below.

We will refund you in full, without argument, if:

• You did not receive access because of a technical failure on our end and we cannot resolve it within 5 business days.
• You were charged more than once for the same product.
• You were charged in error.
• The product does not function as described and we cannot fix it.

These are not exceptions to the policy. They are situations where you did not receive what you paid for. Email admin@hairplayspa.co within 14 days of purchase with your order number.

In-person and on-site training are services, not digital products, and are governed by the cancellation terms in our Refund Policy rather than by this section.

5. What the certification is, and what it is not

The certificate we issue records that you completed The Hair Play Method Course. It is a certificate of completion issued by a private company.

• It is not a cosmetology license, a medical qualification, or any form of government or state credential.
• It does not authorize you to practice where a license is required, and it does not expand the scope of any license you already hold.
• It is not accredited by, affiliated with, or endorsed by any licensing board or accrediting body.
• It confers no right to teach our method, to certify others, or to describe yourself as an instructor, trainer, or affiliate of Hair Play.

You are solely responsible for knowing and complying with the licensing, sanitation, insurance, and scope-of-practice rules that apply where you work. They vary by state and they change.

6. Professional judgment and scope of practice

The curriculum covers scalp assessment, including conditions that should be referred to a physician rather than treated. That material is educational. It is not medical training, it is not a diagnostic protocol, and it does not qualify you to diagnose or treat any medical condition.

Every decision you make about a client is yours. You are responsible for assessing each client, for deciding whether to proceed or refer out, for the products and techniques you use, and for the outcome. Hair Play is not a party to your relationship with your clients and accepts no responsibility for services you perform.

Carry your own professional liability insurance. Nothing you buy from us insures you.

7. No guarantee of results

We teach a method and we show you the numbers behind a real business. We do not promise that you will earn any particular amount, attract any particular number of clients, open a successful business, or achieve any specific result.

Any figure, example, case, or timeline in our materials or marketing describes what has happened for us or for someone else. It is not a projection of what will happen for you. Results depend on your market, your skill, your pricing, your effort, and factors none of us control.

8. Intellectual property

All materials, including the curriculum, the videos, the assessments, the downloadable resources, the method itself as expressed in those materials, and the Hair Play Education name and marks, remain our exclusive property. Nothing in this agreement transfers ownership.

You may describe yourself as having completed The Hair Play Method Course. You may not use our name or marks in a way that suggests partnership, endorsement, employment, or authority to train on our behalf.

9. Chargebacks

If something is wrong, contact us first at admin@hairplayspa.co. We answer, and section 4 lists the situations where we refund without argument.

Initiating a chargeback or payment dispute without first contacting us is a breach of this agreement. It results in immediate and permanent termination of access to every Hair Play Education product, and we may present this agreement, your timestamped acceptance of it, and our delivery and access records to the card issuer.

10. Suspension and termination

We may suspend or terminate your access, without refund, if you breach section 2, if you initiate a chargeback in breach of section 9, if a payment fails or is reversed, or if you misrepresent your certification.

Sections 2, 5, 6, 7, 8, 9, 11 and 12 survive termination.

11. Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to this agreement or any product is limited to the amount you actually paid us for the product giving rise to the claim.

We are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost business, or lost goodwill, even if we were told such damages were possible.

The materials are provided as they are. To the extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

12. Governing law and disputes

This agreement is governed by the laws of the State of Oklahoma, without regard to its conflict of laws rules.

Any dispute will be brought exclusively in the state or federal courts located in Canadian County, Oklahoma, and you consent to their jurisdiction.

Any claim must be brought within one year of the event giving rise to it, or it is waived.

13. Changes, and the whole agreement

We may update this agreement. Changes apply to purchases made after the updated effective date shown at the top of this page. The version in force when you bought is the version that governs your purchase, and we keep prior versions on file.

This agreement, together with our Terms of Service, Privacy Policy, and Refund Policy, is the entire agreement between us about the products you purchase, and it replaces any prior understanding. If any provision is held unenforceable, the rest remains in force.

14. Contact

admin@hairplayspa.co